I read with interest the letter by Tim Wheeler (April 24) in which a 12-year old was charged as an adult by Eden Cinemas.

A couple of years ago, when my children were eight and 10 years old respectively, we also had a similar problem with Eden.

Seeing them unaccompanied they charged them full price instead of children’s prices.

We wrote to the management several times but nobody ever bothered to answer, let alone investigate the incident.

Since then I have never set a foot in any one of their outlets.

Eden Cinemas need to start taking customer service more seriously.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.