Q: Three months ago I bought a mixer for €285 and it has recently stopped working. When I reported the defect to the company, I was informed that they would need to send the mixer abroad for repairs and that I would need to wait at least four weeks for it to be repaired and returned to me. At this point, I asked the seller to replace the mixer but he refused. What are my rights?
A: When a product results defective consumers may claim a free remedy from the seller. Repair is one of the remedies the seller may offer consumers but when opted for it should not cause a significant inconvenience to consumers. This means that if staying without a mixer will cause you a significant inconvenience, you may ask the seller to provide you with a mixer on loan until yours is repaired.
If the seller cannot provide you with a temporary mixer, you may refuse repair and instead ask for a brand new replacement. You may request a full refund of the money paid for the mixer if it cannot be replaced with a new similar one.
Should you decide to wait for the mixer to be repaired, you must remember that the guarantees, both commercial and legal, are automatically extended for a period equal to the time the seller had your mixer in his possession.