I refer to the letter by Miriam Briffa from Tarxien entitled Made in Malta (September 13).
I would like to thank her for pointing out the shortcoming in assistance. Following a meeting with the individual concerned, appropriate steps have been taken to address this issue.
On behalf of the Malta Libraries, I wish to apologise for this incident and provide assurances that every effort will be made to avoid such unfortunate incidents.
I hope the correspondent and her daughter revisit our libraries in the future so that I can help her with any queries she may have.