• The seller of the part of the holiday that goes wrong must compensate us for any shortcomings in the service provided.
• We may claim compensation for additional expenses incurred due to the problems faced.
• We cannot claim compensation for changes in holiday plans due to extraordinary circumstances.
• When a holiday problem crops up we should complain while we are still on holiday.
• When problems are not resolved during the holiday we should put our complaint in writing and make a formal complaint when back home.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.