• Traders have the legal obli-gation to provide goods that are as agreed to during the contract of sale.

• Sold goods should also be fit for the purpose for which they are bought and for all normal ­purposes.

• When goods are faulty or not as agreed to, traders are liable to provide a remedy.

• The legal obligation to provide a remedy does not apply in cases where customers change their mind or make a wrong buying decision.

• When return policies are amended, customers should be notified accordingly.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.