• Traders have the legal obli-gation to provide goods that are as agreed to during the contract of sale.
• Sold goods should also be fit for the purpose for which they are bought and for all normal purposes.
• When goods are faulty or not as agreed to, traders are liable to provide a remedy.
• The legal obligation to provide a remedy does not apply in cases where customers change their mind or make a wrong buying decision.
• When return policies are amended, customers should be notified accordingly.