• When goods are not in conformity with the contract of sale, we are entitled to a remedy.
• The legal remedies available are either repair or replacement, or part or full refund of the price paid.
• The remedy opted for should be made available as soon as possible and should not cause any significant inconvenience to consumers.
• Part or full refund may be claimed when repair or replacement are not possible or cannot be carried out without significant inconvenience.
• The final seller is liable to provide one of the legal remedies.
• A remedy may be claimed within two years from the delivery of the goods.
• Traders cannot limit or deny what consumers are legally entitled to.