Express Trailers recently held a successful series of workshops organised to discuss the more demanding challenges faced on a daily basis by drivers and all involved within the logistics supply chain.
Drivers are the flag-bearers of our company on the road,” said Franco Azzopardi, CEO of the Express Group, at the end of the workshops, “and we believe that more than probably any other business, we have a duty towards the road and its users, whether they are drivers of cars, riders of motorbikes and bicycles and pedestrians alike. This is why Express Trailers constantly seeks to instill a sense of ethical and correct behaviour in our drivers.”
Truck drivers are sometimes regarded as a nuisance on the road by the public and this is why the group believes it should treat the roads with respect and sensitivity. It regards this ethical behaviour, coupled with properly maintained and proudly displayed bright clean vehicles as the building blocks of the group’s brand value. “Our drivers feel the pride of driving our fleet,” Mr Azzopardi added.
The workshops sessions were also attended by a number of managers and a group of around 85 employees from the deliveries’ section and of employees who collect goods from clients.
Employees from the sales, import and export departments and all the front office also attended this training initiative.
The training courses, conducted by Kathleen Vella, a professional trainer, tackled topics including Customer Care Approach, Presentation, Handling Complaints and Challenging Situations, Ethics and Standards, Team Dynamics and Communication.
Participating employees also attend a 360-degree Open Feedback session with their team players and immediate superiors.
Johann Vella, head of Business Support Services at Express Group added: “The success of our group lies in the hands of our people whom we constantly train to develop their skills while keeping them abreast with best practice working models that keep evolving from time to time.”
He added that the transport industry was changing rapidly and hence the company had to ensure it remained ahead of time in terms of equipment but most of all in the proficiency of its employees.
Mr Azzopardi said the company took its service offering very seriously and although it had already attained a high level, it believes there are always aspects that need improvement.
“My management team is committed to drive this mindset to all levels of our staff.
“Our client is the reason for whatever we do, and users of roads are important stakeholders we have to take care of and respect,” he said.