Another positively concluded case

To Swan Laundry and Dry Cleaning Ltd:

I returned my black Pierre Cardin blazer to your branch in Sliema after I discovered that one of the sleeves was damaged. The assistant told me to leave the jacket and that she would check with her supervisor... (Philip A. Ransley, January 28)

Yet again, today I want to focus on the positive conclusion and on the correct handling by the complainant as well as the supplier. In this case Mr Ransely did all the chasing which proved to be successful. Here follows the positive conclusion:

Further to my letter dated January 28, with which I am attaching copies of my follow-up letters to Swan Laundry, I am pleased to inform you that we have concluded negotiations for compensation regarding my damaged blazer. Although I would have preferred a replacement, one has to be fair and take into consideration the willingness of a company to remedy its errors. This shows that dealing with a reputable company pays.

I thank you for your intervention in this matter and you can include me in your list as a satisfied customer. (Philip A. Ransley)

I also received confirmation from Swan Laundry and Dry Cleaning:

Thank you for your communication dated February 5 regarding Mr Ransley.

I think that his letter to you dated February 4, and of which I have also a copy, is self-explanatory. I am also pleased to note his satisfaction on the conclusion of his complaint.

Thank you for your kind interest. (John B. Mansueto, general manager)

Well, there it is. Wouldn't it be nice if all traders and consumers were like that. Indeed, in another letter Mr Ransley wrote:

When you started your column in The Sunday Times, I said that here is a man who can do much good to people. One way is teaching readers how they can use the media to get satisfaction without going to court and as an eye opener to be careful when one is a complainant or a dissatisfied customer. I thank you for your time and compliment you.

You're welcome!