BoV reaches out through training consultancy

Paul Gauci, head of Bank of Valletta's Training & Consultancy Department, was recently invited to Kampala, Uganda, to deliver a number of training sessions as part of a three-day training programme with the theme "Entrepreneurial branch management".

Mr Gauci was invited with other trainers from the Federation of French Savings Bank (FFSB) and the European Savings Bank Institute (ESBG).

The programme was organised by the World Savings Bank Institute (WSBI) for bank managers from Commonwealth countries like Kenya, Tanzania and Uganda. The training course covered an array of challenging topics, ranging from "Creating a service-oriented culture" and "Management of the sales force" to "Branding and communications".

Asked to comment on his experience Mr Gauci said that BoV, through its training and consultancy unit, actively sought to share its expertise and experience in banking and financial services management through customised training projects.

"We adopt a focused and flexible training approach to achieve a more effective delivery of the various sessions as well as increased audience participation," he said.

"The fact that we are being invited to deliver these training courses overseas shows how well established BoV's training function is today, as well as the level of expertise the bank has developed.

"We run a highly professional training programme for the benefit of BoV employees whereby we seek to be supportive to our staff by providing them with regular training and development programmes enabling to keep up to date with the latest skills, techniques and best practices.

"Having a highly skilled workforce as a result of the implementation of the concept of lifelong learning contributes towards the sustained success of the bank through the delivery of a customer-focused, added value service," Mr Gauci concluded.