Channel shortcomings

Some operating procedures by Gozo Channel at Mgarr, Gozo leave much to be desired.

For example, are costly customer care consultants required by Gozo Channel for it to see the need to instal, within the covered tent at Mgarr, a zig-zag line-up for passengers?

This would ensure that those in line to buy a ticket are sheltered under the passenger tent especially in inclement weather where thousands pass through to purchase a ticket to board the ferry.

Another shortcoming has cropped up recently; maybe to cut down on costs?

This is the utilisation of just one ticketing clerk instead of two, while other employees of the company, in one instance numbering five, are present in the passenger tent not doing much, and about eight to 10 in the ferry's garage likewise underemployed.

Why is Gozo Channel so unresponsive? The suggestion boxes installed at various points on Gozo Channel property are surely a waste if workable suggestions are disregarded.