Column's terms and conditions

From time to time I have to repeatedly ask you to please respect this column's terms and conditions with a particular emphasis on the condition that it is up to the complainant to chase the progress of the case with the supplier by ordinary mail (not by e-mail) while, in the process, copying me in.

As many readers know, I get directly involved in many cases and I have meetings with traders and consumers to try to resolve various cases. However, I cannot do so in all cases and this is why we have the referred to terms and conditions. Unfortunately, although we have been featuring these conditions for over ten years we still have many consumers who do not read them.

Please abide by this column's terms and conditions. Believe me, they work. Therefore, in my constant attempts to encourage you to chase the progress of your cases while in the process copying me in, this week I am featuring a couple of letters from consumers whose cases were positively concluded simply because they abided by the terms and conditions:

Dear Mr Muscat Inglott,

I am writing to you to inform you that, after a meeting with Mr Cachia of Swan Laundry who referred my case to Mr Mansueto, general manager of the company, it was agreed that although they are not taking responsibility for the damage incurred to the trousers, as a friendly gesture it was agreed to refund me the sum of Lm15, which I duly received.

This concludes the matter on a positive note. I would like to sincerely thank you for your co-operation and Swan Laundry for their good customer service. (Diane Zammit)

Dear Mr. Muscat Inglott,

Further to my letter dated July 12 addressed to E. Grech Cristal Bath Ltd, I wish to inform you that the matter has been settled satisfactorily as they have made a full refund for the water heater.

I wish to thank Mr Grech for the support extended to his clients. (Gul Mohnani)

I urge you to chase the progress of your cases while in the process copying me in. I can assure you it works.