Consumers can make their voice heard

Louis Parnis (For A Consumers' Association With Clout, February 16) urges consumers to form a voluntary consumer association, adding that if there is one then "it must be dormant". L-Għaqda tal-Konsumaturi is a voluntary consumer organisation which was set up 27 years ago and is recognised under the Consumer Affairs Act (Act XXVIII of 1994) and is affiliated by paid memberships to Consumers' International and BEUC the European Consumer Federation.

During these years, it has been striving, with its limited human and financial resources, to be a voice in favour of consumer rights.

The Għaqda's work in favour of consumers to date remains entirely dependant on the work of volunteers.

We believe we enjoy the gratitude of all those members of the Ghaqda tal- Konsumaturi who have had complaints investigated and received compensation. If people like Mr Parnis are prepared to stand up, pull their socks up and be counted, instead of passing the buck, and to give their contribution, then the Għaqda tal-Konsumaturi will be able to continue and enhance its role as the voice of consumers in Malta and Gozo.

Mr Parnis is cordially invited to join Għaqda tal-Konsumaturi and he can contact us on info@camalta.org after having a look at our website at www.camalta.org.

Għaqda tal-Konsumaturi welcomes all consumers, who like Mr Parnis wish to make their voice heard and are willing to sacrifice some of their spare time, to safeguard their rights as consumers.