Dhalia annual conference focuses on setting standards

Dhalia recently organised its annual conference at the Portomaso Suite of the Hilton Malta.

This year's conference was once again an opportunity for Dhalia employees and associates to get together and review performance in 2004. As a matter of fact, last year was characterised by the launch of new branches and services.

In October, Dhalia saw the opening of Luxury Living offices in Valletta and Gozo, specialising in upmarket property, a fully-fletched letting branch, as well as a unit specialising in the provision of real estate services to prospective overseas buyers wishing to retire in Malta.

A loyalty product, the Advantage Card, was also introduced and changes were also witnessed at the human resource level given that experienced managers took on new challenges making space for property consultants with management potential to assume managerial positions.

The theme of the conference was "Setting the Standard". In his welcome address, Franco Valletta, Dhalia's chairman and CEO, briefly presented the company's strategic direction for the coming three years with an emphasis on consolidating existing initiatives and, most importantly, consistently investing in the education and training of Dhalia's members to ensure delivery of the highest quality service to customers.

Company director Chris Grech took the floor next, drawing upon his 25 years experience in the property business. This year's guest speaker was John Huber, senior manager at KPMG, who posed a series of reflections on the expatriate's perspective on Malta. Mr Huber provided detailed insight into taxation and investment-related matters that rendered Malta an attractive destination for expatriates to either buy property or invest their funds.

Certificates and awards were later delivered in recognition of service excellence and best performance.