Top Dutch bank ING on Friday said its 2020 net profit plummeted 48 per cent to €2.45 billion due to the effects of the coronavirus pandemic.

“The effects of the COVID-19 pandemic and lockdowns were visible in a softening of lending demand, which affected net core lending, and in an increase in net customer deposits,” it said in a statement.

Total income slipped 3.7 per cent from 2019 to €17.7 billion.

For the fourth quarter alone, net profit was down 18 per cent at €727 million.

“I’m proud of ING’s resilient results over 2020 and that more people continued to choose us as their primary bank, even as the year was defined by the unprecedented challenges of COVID-19,” CEO Steven van Rijswijk said in the statement.

ING’s global customer base jumped 578,000 in 2020 to 13.9 million.

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