PhoneMail deposit charges refund

We have received a press release from Maltacom plc to inform customers that its campaign to refund charges for PhoneMail deposit during April and May 2002 has reached its second phase.

Phase one was processed in line with the schedule recently published in the local media. This first phase comprised the mailing of telephone bills and relevant PhoneMail refunds for business customers (April calls).

Maltacom reminds customers that for the period April 1-26 and May 24-31, where the data is available, Maltacom is making a full refund on a call-by-call basis.

For the period April 27-May 23 for which data is not available, Maltacom will be refunding all local calls of 17 seconds or less duration. This will cover most PhoneMail deposits as well as a number of short calls unrelated to PhoneMail. All these local calls of 17 seconds duration or less will also be itemised on a call-by-call basis in the refund voucher.

Maltacom sent every residential (Cycle A) subscriber a covering letter, including itemisation of PhoneMail charges, for the months of April and May as well as a refund voucher covering these charges. These customers will receive their telephone bills in the next few days.

The vouchers can be exchanged for cash at any of Maltacom's or Allcom's branch offices, provided the relevant bill has been settled, or used as part payment for the settlement of bills. The voucher - together with the customer's ID card - is to be presented with the bill when effecting payment, or attached to the cheque if payment is being effected by post.

The vouchers cannot be re-issued and are valid for two months from date of issue.