Please help us to help you
From time to time I have no other option but to remind consumers/readers who refer their complaints to this column that, as clearly stipulated in our terms and conditions which are published in every column, "It is up to the complainant to chase the...
From time to time I have no other option but to remind consumers/readers who refer their complaints to this column that, as clearly stipulated in our terms and conditions which are published in every column, "It is up to the complainant to chase the progress of the case with the supplier by ordinary mail (not by e-mail) while, in the process, copying me in."
However we still receive hundreds of complaints via e-mail which will not be dealt with. We also receive letters and e-mails asking us what we have done about their cases.
On my part I get deeply involved in as many cases as I possibly can but I only have one weekend assistant. We chase traders with requests for their comments on all cases. Generally this works but, there are limitations as to how much we can do and this is why we adopted the above quoted condition. However, hundreds of cases are positively concluded through this column.
In view of the above, from time to time I have to remind readers/complainants not to expect us to do everything for them. This column works for consumers who read and abide by our terms and conditions. Therefore, to drive the point home, this week we will only feature our regular 'positive note' and positively concluded cases.