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Despite repeated appeals to complainants who use this column to inform us if their cases are positively concluded, we still have complainants who cannot be bothered. Although in most cases this is a thankless task, the few who do thank us make up for it.

However from a practical point of view I must still ask all complainants to inform us if their case is resolved. Although in accordance with our conditions it is up to the complainant to chase the progress of his/her case with the supplier while copying me in, we still send chasers to the suppliers/traders concerned. Please co-operate.

Here follow two examples of grateful consumers who inform us:

I would like to advise you that my case has been positively concluded. I had sent you a copy of a letter I wrote to Maltanet dated January 11 regarding their ADSL pay-per-use Christmas offer and the long time it was taking to have my ADSL line activated so I could use the service.

This morning I received a telephone call from David Gatt of Maltanet which was followed up by an e-mail. I am very pleased to accept his apology and explanation together with his kind offer of 35 free hours of service. I would like to add that, since my telephone line was activated and I am now able to use the service, I have found it to be excellent and very suitable for my needs. Thank you for the work you do and the service you provide via your excellent column. (Denise Psaila)

I would like to thank you for your intervention in my case with Britannia Travel. Our problem was solved on good terms. We discussed the problem and we were offered 15 per cent discount on our next trip booked through the same agency. You are a good help to all your readers. Thank you. (Carmen Stafrace)

I thank Mrs Psaila and Ms Stafrace for their kind letters. I would also like to thank Mr Gatt of Maltanet and the director, Britannia Travel, for their co-operation. Finally I appeal to complainants who use this column to inform us if their case is resolved.