Positively concluded cases - April 3, 2005

When we are faced with such a 'negative' disservice, and since our 'On a Positive Note' file is still empty, I am highlighting some positively concluded cases:

Fitwell Southern Holdings Ltd

Mrs Fiona Micallef Hiher bought a bedroom suite from Fitwell Southern Holdings in Mosta. Her complaint was about the wardrobe mirror which, within a month, started developing small stains.

The positive conclusion of this case is confirmed by the following letter she sent to Mario Vella Petroni and copied to me:

I refer to the letter I sent you on February 18, 2005, and our subsequent meeting at my residence in which we amicably agreed on a positive conclusion.

I would like to thank you in advance for your prompt, indeed immediate, attention to my problem with a view to resolve the matter. (Fiona Micallef Hiher)

Indeed, apart from Mrs Micallef Hiher's letter expressing satisfaction, I also received the following letter from Mr Vella Petroni:

With reference to your notification on Mrs Fiona Micallef Hiher, I am glad to inform you that we have changed the central mirror door of the wardrobe in question and the customer is now satisfied.

I regret that I did not contact you before. However, since this door had to be ordered from our suppliers in Italy. I preferred to contact you as soon as this case was resolved to our customer's satisfaction. (Mario Vella Petroni, managing director)

Mr and Mrs Micallef Hiher informed me that they were completely satisfied - indeed, as they aptly put it, "one hundred per cent satisfied".

I must thank and compliment Mr Vella Petroni on his excellent customer orientation.

Washing machine pump problem

This case was about a problem with the external pump. Various long letters were exchanged in this case but what really matters after all is that we have yet another satisfied customer.

This is the most important letter on this case:

I am pleased to inform you that my dispute with Gala Centre on the washing machine external pump (is over). We have now come to an amicable agreement. Gala Centre offered me a reimbursement for a pump, and I accepted. I now consider this case closed.

I thank you for taking note of my correspondence about this matter. (Angelo Polidano)

I thank and compliment Frank Borda Ltd on having positively concluded this case.