Useful Christmas tips

1. When buying presents, always keep receipts just in case there is a problem and they need to be returned. It is a good idea, indeed 'a must', to check that presents are in working order as soon as you've bought them rather than wrapping them up immediately. Faulty goods should always be returned as soon as possible after purchase.

Regarding presents, if there is a problem, usually it is the person who bought the goods who should take them back to sort out the problem. In practice, it is normally proof of purchase, such as a receipt, that retailers will insist on. However, you have the same rights even if you lose the receipt. It is useful evidence of where and when you bought the goods. Moreover credit or debit card receipts can also be used as proof of purchase.

2. If goods aren't of satisfactory quality, fit for their purpose or as described, you have a right to return them and get your money back, provided you inform the shop that you want to return the goods within a reasonable time. While there is no set time limit, the quicker you report the problem, the easier it will be to obtain a refund. You are not obliged to accept a credit note, vouchers, or the offer of a repair if goods are faulty or misdescribed and they are returned within a reasonable time.

Many people don't realise that gift vouchers are only valid for a certain time, generally 12 months from the date of purchase, and they aren't normally exchangeable for cash. You may be offered vouchers when returning faulty goods, however you don't have to accept them, as you are entitled to a cash refund. It is up to you.

3. Your rights apply equally to goods bought in a sale. You should ignore any signs which say otherwise as they have no legal effect. Some sales goods may be reduced because of slight defects. Therefore, make sure you check carefully. The seller is not obliged to give you your money back if you complain about faults which the seller pointed out to you prior to purchase, for example, on signs or labels.

4. Always be wary of offers that seem too good to be true, because they probably are. Misleading advertisements or sales pitches typically include false promises about what products can do, conceal or leave out important facts or create a false impression in some other way.

Use your common sense, ask questions and ask to see the goods. Moreover consider whether you will be able to easily contact the seller if there is a problem. Don't rush into a purchase you might regret.

Finally, I wish you a Happy Christmas.