• Consumers may claim a free remedy from sellers when goods purchased either turn out to be defective within two years from date of delivery or do not conform to the original sales contract.
• Prior to making a claim, consumers should be well-informed about their rights to ensure that their claim is legally justified and reasonable.
• Traders must be informed by consumers about the lack of conformity within two months from discovering the problem.
• When complaining to trader is not sufficient to resolve the problem, consumers will then need to lodge an official complaint with the Office for Consumer Affairs at the MCCAA.
• A claim may be submitted with the Consumer Claims Tribunal when the conciliation procedure does not end in an amicable settlement.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt