▪ Consumers who buy goods or services over the phone are entitled to a 14-day cooling off period. 

▪ Sellers are responsible to inform consumers about their right to change their mind and return the unwanted products.

▪ Personalised products and goods that deteriorate quickly, such as fresh food and flowers, are exempted from the cooling-off period.

▪ Consumers must avoid giving their credit card details over the phone.