Q: A few months ago, I purchased a brand new digital camera. Some time ago, I started having problems with the camera’s battery. The camera was not holding the battery charge for more than one hour when trying to take normal photos.

When I complained to the shop I bought the camera from, the representative suggested I ensure that I had selected the right battery type from the list in thecamera’s menu, which should correspond to the type of batteries actually inserted in thecamera.

On checking, the menu setting type for battery was correct. Hence, most probably the fault is in the camera.

Am I entitled to request that the defective camera is replaced with a new one?

A: Since the camera is not working properly and therefore is not fit for the particular purpose for which it was bought, then legally as a consumer you are entitled to a remedy.

The remedies available are either to have the camera repaired or replaced free of charge. However, if the trader can repair your camera within a reasonable time and without causing you any significant inconvenience, the repair should be accepted. Otherwise, you may opt for replacement.

You may request part or full money refund if your camera can neither be repaired nor replaced, or any of the remedies cannot be carried out without causing you significant inconvenience.