Business software projects are often complex and require a high degree of commitment from both the customer and supplier – commitment to effort and commitment to change. This is an area of information technology that is full of projects which failed or fell short of meeting customer objectives.
In fact, a recent CIO survey placed the level of customer satisfaction with ERP and CRM projects at the very lowest levels of all IT projects.
Computime Software understands these challenges and implements strict best practices to circumvent potential project pitfalls. In doing so, the company enjoys a consistently high customer satisfaction rating. In fact, 96 per cent of clients say that Computime exceeds their expectations, while 99 per cent would recommend Computime to their peers.
Computime have a positive track record of more than 35 years in successful business software implementations. The company’s philosophy is to be completely transparent with its clients from day one to completion – ensuring they understand the amount of time, effort, and cost required to implement a successful software project.
The client engagement process that the company adopts starts with the first meeting and builds one layer at a time. The main objective is always delivering the maximum benefit at the minimum risk and cost to the client.
Computime utilises cutting edge technologies from leading suppliers, along with its own IP, to optimise the use of the various technologies available nowadays. At the same time, the company provides clients with choices, as it understands they each have unique technical requirements.
The company firmly believes that most software projects should deliver value in stages. Expecting a project to meet all objectives in one single ‘big bang’ is often a recipe for failure and it puts a massive burden on both the client and the implementation team. As a result, Computime recommends to initially focus on delivering a few small, but measurable objectives. Together with the client, the company ensures these are met, and then move on to subsequent phases, always at the client’s pace.
Computime employs an experienced and multi-disciplined team of business and technology consultants. The company’s technology specialists ensure that the solution is built using technology that is fit for purpose, performs well, and integrates into the client’s environment. The company’s usability experts certify that the software is easy-to-use by non-technical users, while industry consultants interface with the client’s business users to ensure that their objectives are met. Moreover, the company’s project managers oversee the entire implementation process and work together with the company’s account managers to keep the project on time and within budget.
For more information visit www.computimesoftware.com, e-mail firstname.lastname@example.org or call 2149 0700.