▪ The protection sellers offer through commercial guarantees should provide more advantages than the protection offered by the law.
▪ Commercial guarantees are optional and given out voluntarily.
▪ Consumers must ensure that they are given the promised commercial guarantee in writing with the terms and conditions of use clearly written on it.
▪ The fiscal receipt is not proof of the commercial guarantee, but its a proof of purchase that can only be used to exercise consumers’ legal rights.
▪ As consumers we are responsible to observe the terms and conditions of the guarantee so as not to lose its benefits.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Freephone: 8007 4400
Tel: 2395 2000
Consumer complaints: email@example.com
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
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