▪ Getting a good deal is not only about price. Negotiating the terms and conditions of the sales agreement is also fundamental.

▪ Any sales conditions agreed upon between the couple and the supplier should be clearly written on the contract of sale.

▪ Paying a deposit is a binding commitment to purchasing a particular product or service.

▪ In change-of-mind situations a deposit may only be recuperated if the terms and conditions of the sales contract allow for such a possibility.

▪ Refunds can only be legally claimed if it is the trader who fails to honour the sales agreement.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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