• When shopping for gifts we need to ensure that any unwanted gifts can be easily exchanged or refunded.

• Look out for sellers that adopt return policies that give us flexibility and piece of mind.

• Besides knowing whether an unwanted gift could be exchanged we also need to gather information on the terms and conditions attached to the return policies.

• Certain types of products may be excluded from a shop’s return policies.

• Legal rights cannot be diminished or taken away by shops that display ‘No Refunds’ or ‘No Exchanges’ signs.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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