• Sellers are only legally obliged to accept returns if the goods purchased are faulty.
• When consumers change their mind or make a wrong buying decision, shops are only obliged to adhere to their promised return policies.
• If we receive an unwanted gift we should look out for its gift receipt.
• We are obliged to observe the conditions of return written on the gift receipt.
• A shop’s return policies cannot negatively affect our consumer legal rights.
• We should not accept a credit note if we are legally entitled to a cash refund.
• Gifts bought online may be returned within 14 days from the date of delivery.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Freephone: 8007 4400
Tel: 2395 2000
Consumer complaints: firstname.lastname@example.org
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
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