• Sellers are only legally obliged to accept returns if the goods purchased are faulty.

• When consumers change their mind or make a wrong buying decision, shops are only obliged to adhere to their promised return policies.

• If we receive an unwanted gift we should look out for its gift receipt.

• We are obliged to observe the conditions of return written on the gift receipt.

• A shop’s return policies cannot negatively affect our consumer legal rights.

• We should not accept a credit note if we are legally entitled to a cash refund.

• Gifts bought online may be returned within 14 days from the date of delivery.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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