• Gather as much information as possible on the required service and on who will be providing it.

• Make sure you have the name and contact details of the person you are engaging to carry out the service.

• The price and date of completion agreed should be clearly written to avoid misunderstandings.

• The supplier of the service cannot charge more than the agreed price.

• A receipt with the details of the work done should be given to us upon completion of works.

• We should check the work carried out and complain immediately if we are not satisfied.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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