▪ It is our responsibility to carefully read contract clauses before signing standard contracts.

▪ Contract clauses that diminish our consumer rights are considered unfair and hence are not legally binding.

▪ No terms can prohibit us from exercising our legal rights when the seller is at fault.

▪ It is prohibited to irrevocably bind consumers to terms which they had no real opportunity of being acquainted with before the conclusion of the contract.

▪ When we are not sure about the meaning of a term we should request a clarification before proceeding with the sale.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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