• The first step to a solution is to be well informed about rights.

• Before facing the trader we should make ensure that we have all documents related to the purchase.

• Presenting evidence of the problems we are experiencing helps to obtain the requested remedy.

• We should always address our complaint to someone who has the authority to provide us with the solution we are requesting.

• Sellers must be informed through a registered letter about the complaint and the redress requested.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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