• The first step to a solution is to be well informed about rights.
• Before facing the trader we should make ensure that we have all documents related to the purchase.
• Presenting evidence of the problems we are experiencing helps to obtain the requested remedy.
• We should always address our complaint to someone who has the authority to provide us with the solution we are requesting.
• Sellers must be informed through a registered letter about the complaint and the redress requested.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901