The letter Delivery of Public Services by Christine Madiona, director, management support, Office of the Prime Minister, acknowledges the current deficiency in the acceptance by government agencies and others in Malta of Maltese passports issued by and on behalf of the Government of Malta in Canberra. It is a welcome change to see prompt action taken to address this issue following Lawrence Dimech's letter (November 15).
It is also noted that the government is setting up a Better Regulation Unit to target "official harassment". One of the first deficiencies this office should examine is the absurd requirement for government agencies to hold on, for the agency's file record, to originals of official certificates presented by members of the public when they seek government services.
In most instances, one would have gone through a lot of trouble to obtain such certificates at a cost. Ask those who are living overseas. Why can't the agencies accept a certified copy of these documents for their files, rather than holding on to the originals? Or have original copies photocopied on site for a small fee and the original returned to the applicant?
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