Malta placed third in the 2016 European Quality of Life survey when it came to perceptions of the quality of public services, permanent secretary Mario Cutajar said on Thursday.
Malta received an overall score of 7.1, he added.
Mr Cutajar was speaking to the press at Castille while delivering an overview of the public service in the last five years, with particular reference to the results of the European Quality of Life Survey in 2016.
Malta placed first in childcare services and second in the education sector, he said, adding that Malta also placed second in social housing.
Last year there were 12 key performance indicators of which 11 were reached.
The belated pilot project providing free Wi-Fi to bus passengers was the one to miss the 100 day deadline, Mr Cutajar said.
There are currently 20 KPIs looking to change and revamp government departments and services, he added.
Not troubled by people of trust
Asked whether he found any issues with the high number of people in positions of trust, Mr Cutajar said that the figure does not bother him.
The number of people in positions of trust was not excessive he said, arguing that the number does not minimize the importance of the public service commission.
Figures on the public service in the last five years:
- There are five servizz.gov centres, each giving around 250 services
- Around 800 services are grouped in an online one-stop-shop
- A one-stop-shop for public official ma was launched in the People & Standards Division and a Grievances Board was launched for public officials
- 21 mobile apps were launched