Malta International Airport has been ranked as top airport in Europe in the annual ACI Airport Service Quality (ASQ) passenger survey.
MIA Chief Executive Officer Julian Jaeger said MIA’s continuous investment in enhancing service levels had reaped the desired results. This had been recognised not only by the industry through the Airport of the Year Award last year, but now also through the direct input from passengers.
“This prestigious placing in the world’s leading Airport Passenger Survey is a sign that we’re on the right track to ensure that the passenger experience at Malta International Airport is a positive one and is recognised by the passengers themselves,” added Mr Jaeger.
He admitted that in surveys such as the ASQ, small airports were at an advantage, but added that one could not diminish the great feat achieved by MIA in placing first across all airport categories in Europe. This follows the fourth place achieved in 2009.
He noted that the survey also placed MIA as fourth best airport in the world in the 2-5 million passengers category.
“Whilst celebrating these achievements, we must keep in mind that this puts a further responsibility on us all to maintain and enhance the service quality offered at Malta International Airport; especially when one considers the strategic role it performs in the islands’ tourism industry,” the CEO said.
ASQ is a leading industry benchmarking tool carried out in 154 airports worldwide and surveying 300,000 passengers. It is designed to help participating airports to measure their improvement year on year, as well as to benchmark against their peers worldwide, within their region and in the same size category.
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