The number of consumers in the hospitality industry in Malta keeps growing every year, which is why many business owners realise the importance of having a good hospitality management system.

Such a system enables businesses to provide the same level of service when they have a few bookings as when their properties are fully booked.

We all have come across pro­perty websites that look suspicious. Sometimes having a bad website is enough to make guests look for another resort.

This is why it is essential for hotels to provide an easy and user-friendly booking engine, giving guests an insight of their stay.

After the customer has confirmed the booking, preparation is key. Hotel employees must be trained to use the pro­perty management system (PMS) at the pace and timing they are comfortable with.

After travelling for hours, the last thing guests want to do is to wait in another queue. The Mews PMS offers guests the opportunity to check in online

This will keep the entire team up to date with the information, avoiding mistakes and meeting guest requirements.

After travelling for hours, the last thing guests want to do is to wait in another queue. The check-in process creates a crucial first impression about the hotel, which depends on the PMS. An easy and fast guest check-in will give guests the opportunities to create a truly personal experience. For example, the Mews PMS  offers guests the opportunity to check in online, giving them the highest convenience to rest from their travels.

During the stay, the hotel needs to maintain a level of interaction with guests. The hotel management software must have the entire team constantly informed about their guests.

The cloud-based PMS also gives staff the opportunity to serve guests from anywhere in the hotel on a preferred device within seconds, giving more freedom for an easy interaction. For an even easier management, Mews offers integrations with an on-the-cloud accounting system and a point of sale system. This will boost staff efforts seamlessly. To maximise efforts to create a most pleasant stay, the property management software will help to analyse the guests. Mews shows trends in the pro­perty sector, opening new opportunities for future guests.

A hotel management system is the key to exceptional service. Mews has been designed and developed to provide assistance, to be the key convenience service and to provide for a smooth guest experience.

Laine Tiltina is marketing and sales executive at Progressive Information Systems Ltd.

laine@progressive.com.mt