Q: I purchased two tickets online to watch a show with my daughter. Unfortunately, after concluding the purchase I realised that my daughter and I had another commitment on that day. I therefore asked the online seller to refund me the price paid for the tickets, as I could not use them. The seller informed me that as per the terms and conditions of the booking website the tickets I purchased are non-refundable. The seller suggested I try and sell the tickets to someone else or opt to pay an additional fee of €3 per ticket and change the tickets to a different date.
Since I bought the tickets online, isn’t my purchase covered by a cooling-off period?
A: It is true that when consumers purchase goods and services through a distant means of communication, as per the Consumer Rights Regulations, they have 14 days to change their mind and cancel the sale. However, within the same regulations, there is a list of situations that are exempt from the right of withdrawal. One of these is the provision of services related to leisure activities if the contract provides for a specific date or period of performance.
Hence, since the purchase of online tickets to watch a show on a specific date falls under this exception, legally you are not entitled to cancel the purchase of the tickets and ask for a refund. Thus it is advisable that you accept the trader’s offer to pay an additional fee and change the dates or try sell the tickets yourself.
CommentsComments powered by Disqus
Do not have an account?Sign Up