• When shopping around, consumers should not only compare prices but also guarantees and conditions of sale.

• Not reading the terms and conditions of lifetime guarantees may lead consumers to an uninformed buying decision.

• If a lifetime guarantee is tied to the product’s expected lifespan, it should stipulate the number of years the product is expected to last.

• Commercial guarantees mentioned in adverts and other types of promotion are legally binding even when not specifically mentioned in the contract of sale.

• When traders fail to honour commercial guarantees, consumers may lodge a complaint with the Office for Consumer Affairs.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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