• When shopping around, consumers should not only compare prices but also guarantees and conditions of sale.
• Not reading the terms and conditions of lifetime guarantees may lead consumers to an uninformed buying decision.
• If a lifetime guarantee is tied to the product’s expected lifespan, it should stipulate the number of years the product is expected to last.
• Commercial guarantees mentioned in adverts and other types of promotion are legally binding even when not specifically mentioned in the contract of sale.
• When traders fail to honour commercial guarantees, consumers may lodge a complaint with the Office for Consumer Affairs.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
CommentsComments powered by Disqus
Do not have an account?Sign Up