▪ Before signing a sales contract, it is our responsibility to carefully read and understand what we are agreeing to.

▪ Consumer contracts should be written in simple terms and hence must not be too technical for the average consumer to understand.

▪ If a contract term can be interpreted in different ways, it is the interpretation most favourable to the consumer that prevails.

▪ Unfair contract terms in consumer contracts are not legally binding.

▪ Any unclear contract terms must be discussed and clarified with the seller before signing.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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