• Sellers are legally responsible to abide by the delivery date stipulated in the contract of sale.

• When no delivery date is included in the contract of sale, ordered goods must be supplied within thirty days from date of order.

• Goods that are delivered damaged must be replaced by the seller free of charge.

• Consumers are entitled to a full refund when damaged or lost goods cannot be replaced.

• Consumers should be given reasonable time to inspect the delivered goods and report detected defects.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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