Weekly advice - May 31, 2020

▪ Consumers who buy goods or services over the phone are entitled to a 14-day cooling off period.  ▪ Sellers are responsible to inform consumers about their right to change their mind and return the unwanted products. ▪ Personalised products and goods...

▪ Consumers who buy goods or services over the phone are entitled to a 14-day cooling off period. 

▪ Sellers are responsible to inform consumers about their right to change their mind and return the unwanted products.

▪ Personalised products and goods that deteriorate quickly, such as fresh food and flowers, are exempted from the cooling-off period.

▪ Consumers must avoid giving their credit card details over the phone. 

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