▪ When goods ordered are not delivered within 30 days from order or by the agreed delivery date, consumers must write to the seller/supplier requesting goods to be delivered by a specific date.

▪ A contract of sale may be cancelled if the seller is unable to neither meet the agreed date nor the date specified by the consumer in the letter sent to the seller.

▪ When the contract of sale includes delivery the seller is responsible for items that are either lost or damaged in transit.

▪ It is the consumers’ responsibility to report damaged goods as soon as possible. If a reasonable time frame for reporting damages is stipulated in the contract of sale, this must be respected by consumers.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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