▪ It is our responsibility to gather as much information as possible on the service that we require and on who will be providing it.

▪ Consumers must make sure that they have the trader’s full contact details, including a postal address, before paying any money.

▪ Upon concluding a sales agreement consumers must make sure that they have in writing a description of the works/service that will be carried out, the agreed price and time frame.

▪ Once the service is provided or works completed, consumers must make sure that they are given a receipt with details of the work done.

▪ When consumers are not fully satisfied with the works carried out, they should complain immediately and request a solution.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt


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