▪ To make an informed decision, consumers must be provided with a detailed description of the product or service and its total cost.

▪ When comparing quotes, consumers should not only consider the price but also quality standards and reputations.

▪ Once a quotation is accepted and confirmed by the consumer then the seller cannot charge more than the agreed price. The terms and conditions of the sale cannot be changed.

▪ When consumers are only provided with an estimate of the costs involved it is important that they request the trader to contact them if the actual costs are higher than the estimate. This way consumers have the possibility to cancel the repair if it becomes too expensive.

▪ Consumers must always ensure that upon payment they are given a receipt with details of the work done.

▪ In case of unsatisfactory service, consumers must complain with the original trader immediately.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt