Some suppliers claim to give a "five-year" guarantee only for you to discover, on reading the fine print, that coverage for labour is limited to three months. In such cases, to retain the validity of the guarantee for the remaining four years and nine...
His is not the first time I've had reason to thank the Zammit La Rosa brothers for their excellent customer care, but I think that this time Sandro Zammit La Rosa has surpassed himself. For the past seven or eight years I have been buying Ecco shoes...
We have three outlets with the same reasonable rates, terms and conditions applicable to developing and printing. They charge 12c per print without an additional developing fee, irrespective of how many prints come out. For example, if only one photo...
I would like to recommend the service received at Art at Home of Mdina Road, Attard. Last October I called at their showroom to order a bedroom. Instead of the double bed, my wife requested two single headboards. She also ordered a TV cabinet and a...
In view of today's article on this issue (on left) an explanation is called for. Any product that comes under a European Directive and is to be placed on the market in the EU must bear the CE marking. This is a legal requirement. The CE marking...
I cannot refrain from writing again on this issue. Last Tuesday I was interviewed on PBS in the evening news and I must now write what I said. While bearing in mind that: 1) we are in the process of joining a Union which originated as a common market -...
I would like to forward a complaint to share with you my disappointment and irritation in the hope that you could help me in this matter. About four weeks ago I bought a wash-hand basin from Bathroom Styles of Lija for Lm149. After inspecting it, as...
As reported in The Times on Tuesday, the police last Monday seized 800 television sets bearing the Phoenix brand name. They were packaged in such a way as to mislead consumers into believing that they were made in Italy when in fact they are allegedly...
Allow me some space in your popular page about Consumer Affairs so that I can give credit where it is due. Last week, while at home, my spectacles fell and one of the lenses broke. Since for the time being I cannot wear contact lenses, I was at my...
First of all congratulations for your tireless campaigning for customer care. Regarding the recent visit by the Doulos, don't you think that, with the complaints raised by the GRTU, consumers are being deprived of a wide choice of books at good,...
The European City Guide are still at it and it seems that, like a battery, we must recharge our "information source" to reassure bitten traders. We have been covering this issue since March 17, 2002, when we exposed the European City Guide's misleading...
I follow your column in The Sunday Times and your Website, but I cannot always find the time to write. I wish to highlight a point. I am not sure if you have touched this yet; it is about fizzy drinks. Are one-litre bottles meant to be used by bars and...
I received an interesting brief but to-the-point "positive note": I would be grateful if you mention RMF (Reliable Motor Facilities) in your column. This simple gesture clearly shows customer care. (Joseph Urry) Here follows a letter RMF sent to Mr...
I received the following message sent to our Website, www.muscatinglott.net, whereupon I contacted Ms Desira, who agreed to feature it in our column: First of all, well done for the informative Website. I would like to put a general query regarding...
I am Alhaji G.A. Yakasi, the personal accounting officer to Mr Peter Cutajar, a national of your country, who used to work with Shell Development Company in Nigeria, hereinafter referred to as my client. On April 21, 1999, my client, his wife and their...
For the benefit of Net browsers we have a consumer Website at www. muscatinglott.net.
To Mr Ivan Micallef, managing director, Eagle Star Malta: This morning I called your office to inquire about the maturity value that I should expect from my Endowment with Profit policy when it matures on July 10.. To say that I was surprised would be...
I received an interesting message in response to last Sunday's piece on this issue: Malta is a small country. Everyone knows who the fraudsters are. They are the same hundreds under different hats. It is ironic that banks do not know them. Banks should...
With so many problem cases we have to handle I must continue encouraging you to "catch them doing something good". Indeed, we are still going through a highly encouraging 'positive notes' phase and, since last week the Acqua Azzurra issue took the...
David Muscat paid a deposit to Shelving Systems on having made an order for shelving. Subsequently the shop closed, leaving him with no one to ask for his deposit. On January 28 I asked Shelving Systems for their comments to no avail, and sent them a...
For the benefit of Net browsers we have a consumer Website at www.muscatinglott.net.
Reference is made to correspondence copied to ourselves which you had received from Mr Godfrey Camilleri and Mr Joe Aquilina-St John of Attard and Mellieha, respectively. In both cases there is nothing to reply to as we are in conformity with the law,...
I received another article on the dreaded filthy smoking habit from Kathryn Borg which I must feature. Indeed this is not her first contribution on this issue: There are many stimulants in our diet, but one of the most difficult to get rid of is the...
Private contractors in the business of installing electrodes are sending letters to consumers aimed at persuading them to install an earth electrode in their household otherwise their water supply "would be disconnected". Furthermore, certain...
We are really going through a very "positive" period so, yet again, today we have two positive notes: First of all I would like to thank and congratulate you for the great and assiduous service you are giving us regular readers of The Sunday Times...
On February 23 I had featured a case about bouncing cheques. The suppliers in question had adopted a policy not to accept payments by cheque. They wrote: "Unfortunately, like many other companies, we have had to stop accepting cheques", and added, "We...
For the benefit of Net browsers, we have a consumer Website at www.muscatinglott.net.
We have another letter from yet another consumer "misled" by the misleading Acqua Azzurra bottle label: I have followed your article and subsequent correspondence on Acqua Azzurra and its highly misleading label. Having spent 42 years living in London,...
Being a keen follower of your column I would like to share with you an unpleasant experience I recently suffered, leaving it up to you to open it up to a wider audience as you deem fit. On November 9, 2002, my wife and I went to The Lightshop Limited...
Now, we have a list of traders who, after being approached and asked by the Division, still refuse to honour the Consumer Claims Tribunal's decisions taken by the Arbiter. This is the current list, with relevant details of the cases in...
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