Low-cost airline Ryanair said today that it was seeking possession of a flat belonging to The Telegraph journalist Bryony Gordon after she wagered them (in an article dated 7th Apr), against anyone who could show that Ryanair passengers enjoyed their flights.
In her article in the UK daily, Bryony said, 'you never hear anybody casually mention that they have just flown with Ryanair, and that they really enjoyed it. I am willing to bet my flat and its contents that nobody has ever said the words "Ryanair", "marvellous" and "service" in the same sentence'.
Ryanair said it receives thousands of letters each year from satisfied customers and publishes a small selection of these satisfaction letters on its website at http://www.ryanair.com/ie/about/customer-feedback .
"Ryanair has provided Bryony with the details of these web-pages and is now seeking the keys to her apartment.
Ryanair's Stephen McNamara said, "Ryanair is now seeking possession of the 'flat and contents' of Telegraph journalist Bryony Gordon since her claims that Ryanair passengers have never complimented our industry leading service are clearly false. Unfortunately for Bryony she overlooked the fact that Ryanair is the world's favourite airline and provides the best on-time, baggage and flight completion performance of any major European airline, while also offering Europe's guaranteed lowest fares.
"Ryanair will grow to 73 million passengers this year thanks to our industry leading customer service and we look forward to receiving the keys to Bryony's 'flat and contents' in due course".